TERMS AND CONDITIONS
Here is how we handle information about your visit to our website:
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
The Internet domain (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
- The type of browser and operating system used to access our site;
- The date and time you access our site;
- The pages you visit; and
- If you linked to any Strictly E-Commerce website from another website, the address of that website.
We use this information to help us make our site more useful to visitors. We do not track or record information about individuals and their visits.
If You Send Us Personal Information
If you choose to provide us with personal information whether it is by placing an order, requesting a quote, e-mailing a question, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message, fill your order and to help us provide you with information that you requested. We do not collect personal information for any other purposes. The information you provide will not be given or sold to any public or private organizations or private persons.
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE AND ACCESS OF THIS WEBSITE. PLEASE READ CAREFULLY
ToolVault.net is a website that provides various toolboxes for sale, and presents numerous images and reviews of their products. Strictly E-Commerce, Inc (“SEC”) welcomes you to our website located at http://www.toolvault.net (the “Website”). Please review the following terms and conditions that govern your access and use of our Website and the many features and tools located thereon (the “Agreement”). By accessing or using our Website, you acknowledge that you have read, understood, and agreed to follow and be legally bound by the terms and conditions of this Agreement. If you do not agree to follow the terms and conditions of this Agreement, do not use or continue to access the Website.
Ownership Of Website Contents; Downloading
Unless otherwise noted, all text, logos, page headers, scripts, images, illustrations, designs, icons, photographs, video clips, and other materials that are part of this Website (collectively, the “Contents”), are copyrighted works, trademarks, trade dress, or other intellectual properties owned, controlled, or licensed by SEC. The Website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by SEC. The phrase “Tool Vault” is a trademark owned by SEC. Other trade names, copyrighted material, and trademarks contained on the Website appear with the permission of their respective owners.
You may not download or copy the Contents displayed on the Website for your use. You may not reproduce, publish, frame, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way, in whole or in part, any of the Contents or the Website without the express written consent and approval of SEC.
Reviews, Control and Content Of User Information
Upon completing a review with the Website, you agree to provide accurate, current and complete information about you as requested in our review form. Additionally, you warrant that you own the entire right, title and interest in and to all original photographs, pictures, copy, movies, still images, moving images, videos, and/or film as well as any and all reproductions and copies of same uploaded to the Website. You agree that the use of same by SEC violates no third party rights. You agree to indemnify and hold SEC harmless from and against any and all claims, liabilities, judgments, damages, attorneys’ fees and other expenses of every kind or nature arising from or related to any inaccurate, non-current, incomplete, or unauthorized review data. In consideration of the opportunity to have your review published online or the opportunity to win a free gift from SEC, you hereby grant SEC permission to use all photographs, pictures, copy, movies, moving images, still images, videos, and/or film uploaded by you. Same may be used by SEC and/or its agents, representatives, or affiliates for publications, promotional purposes, or in any legitimate way SEC deems proper in its sole and absolute discretion. You hereby relinquish, assign, and transfer to SEC, its successors and/or assigns, the entire right, title and interest in and to all rights, titles and interest you may have in and to the original photographs, pictures, copy, movies, still images, moving images, videos, and/or film as well as any and all reproductions and copies of same. You hereby waive any right to inspect or approve the finished product or the use to which it may be applied.
SEC may, in its sole and absolute discretion, restrict, suspend, or terminate your access to and use of all or part of the Website at any time, without due cause and without notice to you. SEC assumes no responsibility or liability arising from such restriction, suspension or termination of your access or use of the Website.
In order to be eligible for the free gift bundle the toolbox being reviewed must be purchased from www.toolvault.net and reviewed by the original buyer.
You are prohibited from engaging in the following conduct in connection with your use and access of the Website:
Data mining, harvesting, or collecting email addresses or other personal identifiable information of other users of the Website by any method or means for the purpose of sending unsolicited emails or other unsolicited communications.
Any use or access of the Website that may cause damage, harm, disablement, or overburden of the Website.
Impersonating any person or entity, or misrepresenting or falsifying any information provided to SEC by you.
User Comments, Feedback, Postcards And Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to SEC on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, “Comments”) shall be and remain the property of SEC.
You agree that SEC is free to use, without your consent, restriction and compensation to you, any ideas, concepts, know-how, suggestions, or techniques contained in any Comments you send to the Website for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products or services using such information.
SEC has no obligation to respond to any Comments. You agree that Comments submitted by you to the Website will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).
Product Information; Opinions: Any specific commercial products or services offered by any third party on the Website does not constitute or imply its endorsement, sponsorship, veracity, quality, or recommendation by SEC. The opinions of any third parties expressed on the Website and in the Comments or Content located on the Website do not necessarily state or reflect those of SEC.
Links To Third Party Websites And Services: SEC does not control the availability or content of any third party websites, services, or resources to which this Website may link. Concerns regarding any such service, resource, or link should be directed to the particular third party. SEC does not endorse, sanction, or verify websites that link to the Website, even if the logo or mark of SEC is used as part of the link to this Website.
Content: While SEC makes a commercially reasonable effort to include accurate and up-to date information on the Website, SEC makes no warranties or representations of any kind as to the accuracy, timeliness, or completeness of any information or data presented at the Website by SEC or any other party. SEC assumes no liability or responsibility for any errors or omissions in the content on the Website.
Use of Website: THIS WEBSITE AND ALL CONTENTS OF THE WEBSITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE. SEC SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR DATA) ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE WEBSITE, EVEN IF SEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE TO INDEMNIFY AND HOLD SEC HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, JUDGMENTS, DAMAGES, ATTORNEYS FEES AND OTHER EXPENSES OF EVERY KIND OR NATURE ARISING FROM OR RELATED TO YOUR USE AND ACCESS OF THIS WEBSITE. NOTWITHSTANDING THE FOREGOING, SEC’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO SEC FOR YOUR USE AND ACCESS OF THE WEBSITE. SEC DOES NOT REPRESENT OR WARRANT THAT SOFTWARE, CONTENT OR MATERIALS ON THIS WEBSITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SEC SHALL NOT BE LIABLE FOR ANY DAMAGES TO YOUR DATA, FILES, NETWORK, INFORMATION SYSTEMS, COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE WEBSITE, WHETHER THROUGH INFECTION BY A VIRUS OR OTHERWISE.
This Agreement is effective unless and until terminated by either you or SEC. You may terminate this Agreement at any time upon delivery of written notice to SEC, provided that any such termination will have no effect on your liability as a result of your use of the Website and for all amounts owing to SEC as of the date of such termination. SEC may also terminate this Agreement at any time upon delivery of written notice to you, and may do so immediately without notice, if in SEC’s sole and absolute discretion you fail to comply with any term or provision of this Agreement or SEC’s policies. Further, SEC reserves the right, without prior notice and in its sole and absolute discretion, to change, suspend, discontinue or limit your access to any aspect of the Website at any time that SEC has reason to believe that you have violated the terms and conditions of this Agreement.
Severability: If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect the validity or enforceability of any other part or provision of this Agreement.
Waiver: The waiver by SEC of any breach of any provision of the Agreement by you shall not be construed to be either a waiver of SEC’s rights regarding any succeeding breach of any such provision by you or a waiver of the provision itself.
Entire Agreement: This Agreement constitutes the entire agreement between you and SEC with respect to this subject matter and supersedes all previous proposals, both oral and written, negotiations, representations, commitments, writings and all other communications between you and SEC.
Choice of Law and Jurisdiction: Unless otherwise specified, this Website and the Contents thereof are displayed solely for the purpose of promoting products and services available in the United States. This Website is controlled and operated by SEC from its offices in Gainesville, Florida. This Agreement shall be construed in accordance with the laws of the State of Florida, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state or federal courts of the State of Florida. You hereby expressly agree to submit to the personal jurisdiction of such courts and waive any objections to the venue in such courts.
Modifications: SEC may from time to time change the terms and conditions that govern your use and access of our Website. SEC will post these changes in this Agreement. Your use and access of our Website following any such change constitutes your agreement to follow and be legally bound by the terms and conditions as modified. SEC may change, move, or delete portions of the Website, or may add to the Website from time to time.
Assignment: In the event that SEC may wish to assign or transfer your personal information and its rights hereunder to a third party, you agree that SEC may do so, on the condition that such third party agree to abide by SEC’s then current privacy and security policies.
Tools Not Included: For many of our products our customers provide review images. Many of these review images show tools in the tool boxes. This is meant to represent an example of how other customers have used the tool storage. None of our boxes ship with tools included.
Undisclosed Shortages: In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 3 days of receiving your order.
Icons: As per the Creative Commons Attribution 4.0 International License, This website contains original and modified icons from Font Awesome.
Image Disclosure: Although we make every effort to have our images accurately reflect the product described it is not always possible. At times we are forced to show an entire combination set (top, bottom and side cabinet) when the item being sold is only one of the individual pieces. At other times we are not able to show the product in the correct color. This is due to the factories only providing us with limited images. Please make sure to always carefully read the product description.
payment and shipping
Freight, Shipping and Lift Gate
Shipping & Handling
Most orders will ship between 1 and 3 business days. Some orders take additional time to process in order to arrange for the best freight rate possible. Reinforced packaging may be used for certain shipping routes and conditions, and may vary from the inspection instructions respective to your tool box model.
You must notify our customer service representatives at email@example.com 888-289-1952, if these unique delivery conditions are met:
- The delivery destination has restricted or limited access (gate code, checkpoint, etc.)
- The delivery destination is in a difficult area for a freight truck to pull into
- The tool box must be shipped or delivered at a certain date
- Unexpected absence or postponement on day of delivery (customer must call local FedEx Freight Terminal)
Residential Freight Deliveries
When you schedule your delivery appointment, please identify and mention any terrain and travel conditions that may be present on the freight truck’s route to your residence.
Freight drivers are not obligated to pull into your driveway. Before you schedule a delivery appointment, please identify all conditions of your residence that may get in the way of a truck delivery, then contact us at 888-289-1952 or at firstname.lastname@example.org so we can help plan an effective method for accepting your delivery.
A Limited Access location can be described as, but not limited to:
Locations that require security clearance, vehicle inspections, entry codes or keys, government facilities, schools, religious institutions, construction sites, storage units, festivals, rural routes, and commercial establishments not open to the walk-in public.
To avoid any interferences that may delay or postpone your delivery, please contact us at 888-289-1952 or at email@example.com if your delivery destination is within, or may possibly be within a Limited Access area.
Many of our items have a “Free Shipping” promotion. Free shipping applies only to our standard shipping services; standard shipping does not include lift gate fees that can be associated with shipping larger items by freight truck. Orders processed with free shipping will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit. Free freight promotions apply to the contiguous* US only. Lift gate services have an additional cost; please contact customer service to see what the fee would be for your area.
If your Freight delivery destination does NOT have any formal means of unloading a truck trailer such as:
- Elevated loading dock
- Forklift or skid steer
You must select Lift Gate Delivery on the tool box, prior to adding to the cart.
Contiguous United States
The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico. Additionally we can not ship to limited access areas such as islands or the Florida Keys.
Payment & Verification
Accepted Methods of Payments
We accept Visa, PayPal, Master Card, American Express, and Discover. We also accept Personal & Business Checks. Orders paid by check will be held until the check clears, typically 10 days.
Fraud and Loss Prevention
Most orders do not require identity (I.D.) verification
Your order may require I.D. verification depending on your payment method.
If your order requires verification, you will receive an email or phone call from us awaiting your response. Once identity is verified and approved, the order is taken off hold status, then shipped within 1 – 2 business days.
You may send I.D. via:
- MMS text message to 352.639.1172
- FAX to 352.226.8579
- Email to firstname.lastname@example.org
If you cannot provide I.D. , you may:
- Provide a new payment card with a matching name and address
- Ship to the billing address
- Change your payment method to PayPal, with a PayPal verified address
- Cancel the order
*Tool Vault verifies all addresses before any order is processed, in order to protect customers and cardholders from credit card fraud.
Inspection, Claims, & Warranty
Damage Claims Policy
Freight Inspection and Claim Eligibility
All products that arrive via common carrier freight must be inspected prior to signing for the product. If your product arrives damaged YOU MUST REFUSE DELIVERY, note the damage on the bill of lading. THIS IS NECESSARY FOR YOUR PROTECTION; although the responsibility is with the carrier, please notify and contact ToolVault.net immediately so that we may be of some assistance. Once you accept damaged freight ToolVault.net will be unable to help you with a freight claim.
Ground Package Inspection
Any package orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product. If you do not report the damage within 24 hours of delivery, we will be unable to help you file a claim with the carrier.
Photos of Damage
As part of the inspection process, you are required to take photos of all damage on the toolbox and packaging.
The customer service representative responding to your claim will request photos of the damaged product and packaging. A claim must be filed with photographic proof of the damage caused by the freight company’s mishandling, this is necessary for your protection.
Your replacement item will ship once the damaged return item arrives at our location.
Broken or Warranty Claim Returns
ToolVault.net will honor all broken or warranty claim products in accordance with the manufacturer’s warranties and policies.
ToolVault.net will not be responsible for items returned as broken from misuse, abuse, or accident, including warranty claims denied by the manufacturer for any reason.
ToolVault.net can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim. A credit will only be issued after ToolVault.net has received a credit from the manufacturer.
Repair Under Warranty Returns
ToolVault.net will assist customers with warranty related repairs, provided that the item was purchased from ToolVault.net, by sending them to our choice of warranty/repair centers. If the item is under warranty, as determined by the manufacturer, then the item will be repaired at no cost and returned to the customer at no cost. If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from ISN to the customer. Please be advised that the item will likely be returned disassembled.
Matching Locks & Keys
Lock and key codes are determined at the factory and are shipped at random. If you have ordered a combination set, or more than one toolbox from ToolVault.net, we may supply locks and keys that match the code on your base cabinet per your request. An STB order number must be provided and the product must be within warranty. Inventory and shipping times may vary.
Cancellation and Returns
Authorizing a Return
Stock Order Cancellation
You may cancel an order at any time without incurring any shipping and/or restocking fees prior to being shipped. Orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return the merchandise without being charged any restocking fees as long as the return is processed in accordance with our return guidelines.
Customers may return any product purchased from ToolVault.net for any reason within 30 days of delivery, provided it is in new and sellable condition, and returned within accordance to our returns guidelines. To return a product, Customer must call 877.511.2007 or email a return request to email@example.com to request a Return Merchandise Authorization form (“RMA”). The RMA will provide detailed instructions on the return process.
RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day, you must call to receive a new RMA number. Any item that is returned with an expired RMA will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense.
- There will be no restocking fee** if the return is within 30 days from date of item receipt, given the product is returned in accordance with our returns guidelines.
- Absolutely no returns will be accepted after 30 days past item receipt.
- Special orders purchased from ToolVault.net are not returnable for credit.
- Contact our customer service by phone at 888.289.1952, or email us at sales@ToolVault.net. Please have your order number* ready, and indicate your reason for returning the item.
- The customer service representative will issue an RMA number** to you, once they have all information that is needed to process the return.
- Prepare an itemized list of the item(s) you are returning, including the RMA number, item codes (SKUs) and quantities. Indicate the reason for returning each item on the list.
- Repackage all items being returned, including the itemized list, and clearly write the RMA number on the outside of the packaging.
- STB Customer service will issue a Bill-Of-Lading/Shipping Label to adhere to the package and schedule a pickup date and time for your return shipment.
Return shipping will be at the customer’s responsibility and expense. The refund process will begin once all returning items arrive at our warehouse in new and sellable condition. Please keep a record of the tracking number provided by your shipping service for any possible inquiries about your return.
*The order number can be found on both the order and shipping confirmation emails or the packing slip adhered to the front of the original shipping box.
- No return credit will be issued for items that are returned in any condition other than new and sellable.
- Return shipping costs will be at the customer’s expense.
- All freight orders must be inspected per the Damage Claims Policy to be eligible for a replacement or return credit.
- Any Ground orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product.
- Absolutely no returns will be accepted after 30 days past item receipt.
- Many of our products come with free shipping. If you return a product that received free shipping, our actual outbound shipping costs will be deducted from your return refund.
- Tool Vault cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package, insure, and track all return shipments.
- Tool Vault requires that you return your product with prepaid insurance using FedEx, UPS, DHL or Parcel Post. Tool Vault will not accept any shipment sent C.O.D.
- Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return. These shipping charges are not subject to return credit.
- We can only refund money to the original purchaser. If item was received as a gift, the items may be exchanged for different items. The original purchaser must initiate refunds.
- **A Return Merchandise Authorization number (RMA) must accompany all returns. Any item being returned without an RMA number will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense. Please review the Return Instructions, then contact an Tool Vault representative for this number.
**RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day, you must call to receive a new RMA number. Any item that is returned with an expired RMA number will be subject to a 20% restocking fee, or may not be accepted and returned to you at your expense.