I was apprehensive to buy the toolbox at first, so I called the company directly. Tim was super helpful at letting me know what it all had to offer and what shipping would look like and all the details I needed to decide. After I ordered the tool box Tim called me directly and let me know that my box has shipped and was on its way. It only took 5 days to get it too! Very happy with the product itself. The drawers pull so nice and lock in perfect even when fully loaded. Don’t second guess buying this box.